Announced details
Contact center operations and housing-focused BPO, including housing equipment design, renewable energy equipment installation, and after-sales maintenance
A substantial reduction in the time required for post-interaction recordkeeping and an improved response rate are expected (specific figures: not disclosed)
A business relationship in which エプコ adopts the AI voice recognition tool provided by PKSHA Technology. Capital and personnel relationships: not disclosed.
Head office: Hongo Segawa Building 4F, 2-35-10 Hongo, Bunkyo-ku, Tokyo. Representative: Representative Director Uenoyama Katsuya (上野山勝也). The company operates AI Solutions, AI SaaS, and AI Powered Worker businesses.
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | PKSHA Speech Insight, PKSHA Knowledge Stream, PKSHA FAQ |
| Counterparty | PKSHA Technology, Inc. (Securities code: 3993) |
| Counterparty overview | Head office: Hongo Segawa Building 4F, 2-35-10 Hongo, Bunkyo-ku, Tokyo. Representative: Representative Director Uenoyama Katsuya (上野山勝也). The company operates AI Solutions, AI SaaS, and AI Powered Worker businesses. |
| Relationship with the Company | A business relationship in which エプコ adopts the AI voice recognition tool provided by PKSHA Technology. Capital and personnel relationships: not disclosed. |
| Launch date | 15 July 2026 (already deployed; early deployment at selected shared-service contact desks) |
| Applicable area | Contact center operations and housing-focused BPO, including housing equipment design, renewable energy equipment installation, and after-sales maintenance |
| Quantitative Effects | A substantial reduction in the time required for post-interaction recordkeeping and an improved response rate are expected (specific figures: not disclosed) |
Items this document does not state (11)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To create a framework that can support growth in the BPO business even with limited staffing, while improving contact center productivity and service quality. The addition of new projects had created challenges for the response rate, making it necessary to shorten post-call processing and handle more inquiries.