Improving customer satisfaction by enhancing quality and productivity
First written in FY2016. 5 of 7 entries say "Restated". Latest entry: FY2025-H1.
Cross Cat moved to the "Worse" side of this theme in 2024.
0 other companies' latest entry also says "Reframed".
- FY2025-H1ReframedAnnual report
「We aim to enhance the quality of services by combining the quality, efficiency, expertise and know-how that constitute the value we provide, and to contribute to customer success.」
The previous approach of improving customer satisfaction through higher quality and productivity has been reorganized as enhancing service quality by combining quality, efficiency, expertise and know-how, and contributing to customer success. - FY2021-Q2RestatedAnnual report
「Our Group will continue to seek higher corporate value and business expansion by making management from the customer's perspective its foundation, improving customer satisfaction through higher quality and productivity, and promoting more efficient management that emphasizes profitability and capital efficiency.」
The policy of improving customer satisfaction through higher quality and productivity continues to be stated in explaining the purpose of the Group reorganization. - FY2020RestatedAnnual report
「Our Group makes management from the customer's perspective its foundation and improves customer satisfaction through higher quality and productivity.」
Improved quality and productivity continues to be positioned as a means of improving customer satisfaction. - FY2019RestatedAnnual report
「Our Group seeks to enhance corporate value and expand its business by making management from the customer's perspective its foundation, improving customer satisfaction through higher quality and productivity, and promoting more efficient management that emphasizes profitability and capital efficiency.」
Improved quality and productivity continues to be positioned as a means of improving customer satisfaction. - FY2018RestatedAnnual report
「Our Group will pursue the following initiatives in order to become a customer-led IT services company, improve customer satisfaction by enhancing quality and productivity, and continue to grow.」
The positioning of improved quality and productivity as a means of improving customer satisfaction continues. - FY2017RestatedAnnual report
「Our company seeks to enhance corporate value and expand its business by making management from the customer's perspective its foundation, improving customer satisfaction through higher quality and productivity, and promoting more efficient management that emphasizes profitability and capital efficiency.」
Improving quality and productivity continues to be positioned as a means of improving customer satisfaction. - FY2016First statedAnnual report
「We will identify and address issues in order to improve customer satisfaction by enhancing quality and productivity.」
Improving quality and productivity is presented as a specific means of improving customer satisfaction.