Complementing the content business through ICT and developing an information delivery environment
First written in FY2016. 20 of 28 entries say "Advanced", first in FY2019. Latest entry: 2026-08-06.
The whole theme swung hardest in 2026: 1 of 9 companies on the "Worse" side.
4 other companies' latest entry also says "Advanced".
- FY2025Expanding the information-utilization platform through generative AI and on-site verification at an automobile maintenance companyAnnual report
「As part of our product strategy, we progressed with building a platform for utilizing information based on customer companies' “product and operational information.” As the next step, we are focusing on using generative AI to enhance information experience value. We will continue to accelerate product development and business expansion that anticipate changes in the times by working closely with customer companies, including through on-site verification at our automobile maintenance subsidiary.」
The initiative progressed from building a platform for product and operational information to enhancing information experience value through generative AI and conducting on-site verification using an automobile maintenance subsidiary. - FY2025-H1Giving concrete form to the growth strategy through structuring product information and expanding the information-utilization platformAnnual report
「As part of our product strategy, we worked to structure the product information needed to communicate product benefits during the preparation period before sales, among the “product and operational information” of customer companies, with the aim of communicating product value effectively.」
The initiative progressed from building an information delivery platform to a concrete product strategy that structures product information during the pre-sales preparation stage and communicates product value. - FY2024-Q2AdvancedAnnual report
「As part of its business strategy, the Group worked to enhance its proprietary platform for structuring data in order to strengthen the Group's platform. Specifically, we developed “KNOWLEDGE MASTER (※1),” which consolidates our extensive expertise in producing technical manuals, and began offering it to customer companies in our core and priority markets.」
The information delivery platform initiative progressed to enhancing the proprietary platform for structuring data and developing and launching KNOWLEDGE MASTER, which consolidates expertise in technical manuals. - FY2024-Q1AdvancedAnnual report
「We progressed with the construction of a platform that leverages the Group's strengths to “deliver the information needed, when it is needed, in the optimal way.”」
The Group states that it progressed with building a platform that realizes the sustainability of information value as part of its efforts to develop the information delivery environment. - FY2023-Q3RestatedAnnual report
「Through the rollout of “Rakuraku Aiming (※1)” and “KAIZEN FARM (※2),” we are responding to changes in the environment surrounding automobile maintenance and demand for operational improvements among local governments and public agencies, while steadily accumulating data by strengthening collaboration with companies and organizations.」
The Group continues to develop the information delivery environment through the rollout of digital products, collaboration with companies and organizations and data accumulation. - FY2023-Q2RestatedAnnual report
「We are providing digital products tailored to the challenges faced by customer companies in each market, while further strengthening collaboration with Group companies.」
The Group continues to provide digital products for each market while strengthening collaboration with Group companies. - FY2023-Q1AdvancedAnnual report
「We are rolling out “Rakuraku Aiming (※2),” an application using AR technology to support aiming work in specified automobile maintenance (※1), with the aim of reducing engineers' workloads as functions become more advanced. To help reduce the burden of maintenance work as automobile sensor functions become more advanced, we are promoting adoption by maintenance operators through seminars and other activities.」
The AR app “Rakuraku Aiming” has progressed to the stage of promoting adoption by maintenance operators through seminars and other activities. The Group has also outlined plans to enhance KAIZEN FARM's functionality, expand its integration tools and develop businesses using accumulated data. - FY2022AdvancedAnnual report
「As the results of our R&D activities, we officially launched the business-procedure inventory support tool KAIZEN FARM in October 2021 and the automobile specified-maintenance support app “Rakuraku Aiming” in April 2022. In addition to solving customer companies' challenges, we made progress in building our proprietary platform for accumulating and utilizing data. These initiatives were recognized, and in March 2022 we were certified as a DX Certified Operator under the DX Certification System established by the Ministry of Economy, Trade and Industry.」
In addition to the official launches of KAIZEN FARM and Rakuraku Aiming, the Group progressed to building a platform for data accumulation and utilization and receiving certification as a DX Certified Operator. - FY2022-Q3AdvancedAnnual report
「“Rakuraku Aiming (※2),” an application using AR technology to support aiming work in specified automobile maintenance, officially launched in April 2022 and has attracted attention, including coverage by multiple media outlets. We will continue efforts to raise awareness and promote adoption by target maintenance operators. “KAIZEN FARM (※3),” a business platform supporting work-style reform launched in October 2021, is also seeing increased use among companies and organizations, including local governments, that face challenges in improving operational efficiency and reducing staffing requirements. As a result, the number of companies and organizations using the service has increased to approximately 100, and the number of registered inventoried operations has risen to more than 1,000.」
Awareness and adoption efforts for the AR app “Rakuraku Aiming” are progressing, while KAIZEN FARM has expanded to approximately 100 adopting companies and organizations and more than 1,000 registered inventoried operations. - FY2022-Q2AdvancedAnnual report
「KAIZEN FARM (※1), a business platform supporting work-style reform launched in October 2021, is seeing increased use among companies and organizations, including local governments, that face challenges in improving operational efficiency and reducing staffing requirements. As a result, the number of companies and organizations using the service has increased to approximately 60, and the number of registered inventoried operations has risen to approximately 900. In April 2022, we also officially launched “Rakuraku Aiming (※3),” an application using AR (augmented reality) technology to support aiming work in specified automobile maintenance, with the aim of reducing engineers' workloads as functions become more advanced (patent pending).」
KAIZEN FARM expanded to approximately 60 adopting companies and organizations and approximately 900 registered inventoried operations. The Group also officially launched “Rakuraku Aiming,” an AR-based application supporting automobile maintenance, adding to its track record of ICT product offerings. - FY2022-Q1AdvancedAnnual report
「As a new service, we officially launched KAIZEN FARM (※1), a business platform supporting work-style reform, in October 2021. The platform systematizes our expertise in organizing and analyzing business procedures, developed through many years in the business standardization field. Since its launch, we have received inquiries from many companies and organizations. To date, the number of companies and organizations using the service is approximately 50, and the number of registered inventoried operations is approximately 600.」
The Group officially launched KAIZEN FARM, which systematizes its business standardization expertise, and reported initial adoption of approximately 50 companies and organizations and approximately 600 registered inventoried operations. - FY2021Official launch of the business process inventory support systemAnnual report
「We officially launched a system that supports the inventory of business procedures, using the business improvement expertise developed through our business standardization operations.」
ICT-based content and business support progressed to the official launch of a system that supports the inventory of business procedures. - FY2021-Q3AdvancedAnnual report
「Meanwhile, operating income increased as cost reductions from ICT-enabled efficiency improvements, including RPA and internally developed software, and an increase in overseas printing orders reduced costs.」
The Group reports that RPA and internally developed software contributed to cost reductions through ICT-enabled efficiency improvements. - FY2021-Q2AdvancedAnnual report
「In our core and priority markets, DX initiatives aimed at improving and advancing operational efficiency are accelerating, including responses to changes associated with the new normal. Demand is increasing for the ICT products the Group has been developing for some time, and we are promoting product offerings tailored to the needs of each market.」
In response to increased demand for ICT products, the Group has progressed to the stage of developing product offerings tailored to the needs of each market. - FY2021-Q1AdvancedAnnual report
「The provision of online products, including web-based training and seminars, is accelerating across Group companies. We will promote further enhancement of online product functionality and seek to develop Group synergies further.」
The development of the ICT-based information delivery environment progressed to the stage of accelerating online product offerings and enhancing their functionality across Group companies. - FY2020AdvancedAnnual report
「To improve development agility, we distributed contract development functions across each business division. We also established the specialized DX Strategy Division, dedicated to research and development, to accelerate the development of new products that encourage users to change their behavior.」
The Group has progressed to concrete organizational and development changes, including distributing contract development functions across business divisions and establishing the DX Strategy Division. - FY2020-Q3AdvancedAnnual report
「We provide mobility companies with new ICT-based products, including web-based educational events and technical explanation apps using AR.」
The development of the ICT-based information delivery environment progressed to the stage of providing mobility companies with new products, including web-based educational events and AR technical explanation apps. - FY2020-Q2AdvancedAnnual report
「• Began selling the manual editing service “Knowledge Connect.” Equipped with optimal functions for “creating,” “viewing” and “managing” documents such as various manuals. Began joint research with Gifu City Hall aimed at reforming work practices and organizing routine operations.」
The initiative to complement the content business with ICT progressed to the launch of Knowledge Connect, which integrates document creation, viewing and management, and the start of joint research with Gifu City Hall. - FY2020-Q1AdvancedAnnual report
「• Began offering mobility companies tools to promote awareness of new products and functions. Virtual experiences are possible using AR (augmented reality) technology. We continue to roll out ICT products that promote understanding of technical information.」
The development of the ICT-based information delivery environment has progressed to the launch of an AR-based awareness tool for mobility companies. - FY2019AdvancedAnnual report
「As part of the ICT transformation of the Group's existing document business, we believe that developing and building a lineup of next-generation content editing and content management systems will lead to customer growth and improved margins. We will also promote the ICT transformation of business standardization to improve data accumulation and the efficiency and quality of analysis, thereby pursuing further value enhancement.」
The Group is giving concrete form to ICT use through the development and lineup expansion of next-generation systems for the document field and business standardization, as well as data accumulation and analysis. - FY2019-Q3RestatedAnnual report
「• Policy: Transforming and expanding the business through thorough use of ICT」
The Group continues to position ICT use not merely as a means of complementing the content business and reducing costs, but as a policy for transforming and expanding the business. - FY2019-Q1Expanding the use of ICT from complementing content to transforming and expanding the businessAnnual report
「• Period: The 3-year period from the fiscal year ending September 2019 through the end of the fiscal year ending September 2021 • Policy: Transforming and expanding the business through thorough use of ICT」
The Group positions ICT use not only as a means of reducing production costs and complementing content, but also as the core policy for business transformation and expansion under the 3-year medium-term management plan. - FY2018-Q3RestatedAnnual report
「The Group has worked to reduce production costs by using ICT and other technologies, while continuing strategic sales activities in other markets to reduce its dependence on specific markets.」
The Group continues to reduce production costs through ICT use and conduct strategic sales activities in other markets to reduce its dependence on specific markets. - FY2018-Q2RestatedAnnual report
「The Group has worked to reduce production costs by using ICT and other technologies, while continuing strategic sales activities in other markets to reduce its dependence on specific markets.」
The Group continues to reduce production costs through ICT use and conduct sales activities in other markets to reduce its dependence on specific markets. - FY2018-Q1RestatedAnnual report
「The Group has worked to reduce production costs by using ICT and other technologies, while continuing strategic sales activities in other markets to reduce its dependence on specific markets.」
The Group has explicitly identified the reduction of production costs through ICT use as an ongoing initiative. - FY2016First statedAnnual report
「The Group will supplement its existing content businesses, including manual production, with ICT and work to create an environment in which users can “obtain the information they want, in the form they want, when they want it.” We will also strive to improve service quality by acquiring and applying knowledge and expertise related to new technologies.」
The Group is pursuing measures to combine ICT with its existing content businesses, including manuals, to improve the information delivery environment and service quality.