Advanced Customer Information Management and Prevention of Information Leakage
First written in FY2016. 3 of 7 entries say "Advanced", first in FY2019. Latest entry: 2026-08-26.
65 other companies' latest entry also says "Advanced".
- 2026-08-26AdvancedOther Disclosures
「Because this generative AI operates in an on-premises environment built within FRONTEO’s data center, investigation data does not need to be sent to external cloud services.」
The company disclosed a concrete measure for tighter customer-information management and prevention of information leakage by operating generative AI in an on-premises environment within its own data center without sending sensitive investigation data externally. - FY2023MitigatedAnnual report
「To prevent recurrence and drive improvements, we are conducting a comprehensive review of our security systems and, with the assistance of external specialist organizations, implementing measures for ① preventing intrusions, ② early detection of intrusions, and ③ minimizing damage if an intrusion occurs.」
Following unauthorized access at the U.S. subsidiary, the security systems were comprehensively reviewed and measures were implemented to prevent intrusions, detect them early and minimize damage. - FY2023-Q2MitigatedAnnual report
「We recognized related costs arising from unauthorized access to the data center of an overseas consolidated subsidiary. The main items were costs associated with investigating the cause of the unauthorized access and its impact on customer project data and other information, as well as system restoration work.」
Continued investigating the cause and impact of the unauthorized access and carrying out restoration work, while implementing information security measures. Information security costs of ¥221.749 million were recognized. - FY2023-Q1Response to Unauthorized AccessAnnual report
「Because our U.S. subsidiary experienced unauthorized access by a third party in May 2022, its systems were shut down while the cause and impact were investigated. On 17 June 2022, we announced that no information leakage to external parties or damage affecting customers or other stakeholders had been identified, and that the systems had been restored and operations resumed.」
Unauthorized access by a third party occurred in connection with customer information management. The company shut down the systems, investigated the cause and impact, restored the systems and resumed operations. It explained that no external information leakage or damage to customers or other stakeholders had been identified. - FY2021AdvancedAnnual report
「In the life sciences AI field, data is encrypted and stored at the data processing center, and two-factor authentication is required for access, among other measures taken to guard against external attacks and theft.」
In addition to conventional physical and network management, specific encryption, two-factor authentication and vulnerability countermeasures were implemented in the life sciences AI field, which handles medical information. - FY2019AdvancedAnnual report
「We have secured a safe working environment by establishing a data processing center, rigorously managing entry and exit through vein authentication and entry/exit request forms, storing investigation data in fireproof safes, and building networks isolated from external systems. In operating these services, we obtained certification under ISO 27001 (ISO/IEC 27001:20013), the international standard for information security management systems (ISMS), and JIS Q 27001 (JIS Q 27001:2014), the corresponding Japanese standard, and passed the renewal audits.」
Continued physical, authentication and network-based information management, and disclosed the successful completion of renewal audits for ISO 27001 and JIS Q 27001. - FY2016First statedAnnual report
「The company has secured a safe working environment by establishing a data processing center, enforcing access control through vein authentication and entry and exit application forms, storing investigation data in fireproof safes, and building networks isolated from external networks.」
In response to the business’s handling of customers’ sensitive information, the company continued management measures covering physical security, networks, authentication, and contracts. It also disclosed the renewal of its ISO 27001 and JIS Q 27001 certifications.