A management philosophy that delights both customers and employees
First written in FY2019. 14 of 16 entries say "Restated". Latest entry: FY2026.
2 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「The company regards higher customer satisfaction as a source of profit and will continue working to maximize revenue, minimize expenses and maximize customer satisfaction.」
We have reaffirmed our management approach of treating customer satisfaction as the source of revenue and profit, while aiming to maximise sales and minimise expenses. - 2026-05-29RestatedGeneral Meetings of Shareholders
「今後もお客さまにより満足いただけるよう、よりよい指導サービスの向上に努めてまいります。」
顧客満足を重視する経営姿勢を再確認している。 - FY2025-H1AdvancedAnnual report
「However, the number of members of extracurricular clubs has continued to show sluggish growth. The Company will conduct surveys to identify needs and review the programs and events sought by members, while working to operate the clubs in a way that provides greater customer satisfaction.」
In addition to prioritising customer satisfaction, we have identified specific club-operation initiatives, including assessing needs through surveys and reviewing programmes and events. - FY2024-Q2RestatedAnnual report
「We will continue to listen to our customers and work to operate clubs that customers will be pleased to join.」
We continue to pursue a management approach that enhances customer satisfaction through club operations informed by customer feedback and designed to make customers want to join. - FY2024-Q1RestatedAnnual report
「Although the cumulative first-quarter period got off to a difficult start, we take this situation seriously and will work to operate clubs that encourage customers to join.」
We continue to pursue a management approach that delights customers through club operations that lead to customer membership. - FY2023-Q2RestatedAnnual report
「We will continue to listen to our customers and work to improve our instruction services so that they are more satisfying.」
We have reaffirmed our commitment to prioritising customer feedback and continuously improving our instruction services to enhance customer satisfaction. - FY2022RestatedAnnual report
「We will continue to listen to our customers and work to improve our instruction services.」
The company has reaffirmed its commitment to prioritizing customer feedback and providing better instructional services. - FY2022-Q3RestatedAnnual report
「We will continue to listen to our customers and work to improve our instruction services.」
The company has reaffirmed its commitment to prioritizing customer feedback and improving its instructional services. - FY2022-Q2RestatedAnnual report
「We will continue to listen to our customers and work to improve our instruction services.」
The company has reaffirmed its commitment to prioritizing customer feedback and providing better services. - FY2022-Q1RestatedAnnual report
「The company will continue working to become a company in which "making customers happy" serves as a source of revenue and profit.」
The company has reaffirmed its management philosophy and approach of making "making customers happy" a source of revenue and profit. - FY2021RestatedAnnual report
「The company regards higher customer satisfaction as a source of profit and will continue working to maximize revenue, minimize expenses and maximize customer satisfaction.」
The company has reaffirmed its management approach of treating customer satisfaction as a source of profit and pursuing maximum revenue and minimum expenses. - FY2020RestatedAnnual report
「The company regards higher customer satisfaction as a source of profit and will continue working to maximize revenue, minimize expenses and maximize customer satisfaction.」
The company has reaffirmed its management approach of treating customer satisfaction as a source of profit and pursuing maximum revenue and minimum expenses. - FY2020-Q3RestatedAnnual report
「Going forward, the company will continue to regard the impact of making early-childhood education free of charge as a business opportunity as it works to become a company in which "making people happy" in early-childhood education serves as a source of revenue and profit,」
The company has reaffirmed its management philosophy of making "making people happy" a source of revenue and profit, while addressing the free provision of early-childhood education. - FY2020-Q2RestatedAnnual report
「During the cumulative second quarter, the company returned to its founding principle of "making people happy" and worked to become a company in which making people happy serves as a source of revenue and profit.」
The company has reaffirmed its management philosophy of turning customer satisfaction into revenue and profit. - FY2020-Q1RestatedAnnual report
「We believe that bringing joy to people and creating as many fans as possible will lead to higher revenue and profit, and we have worked to secure contracts with new kindergartens and acquire new members.」
The company presents the idea that satisfying customers and creating fans will lead to revenue and profit, together with specific initiatives to secure contracts with new nursery schools and acquire new members. - FY2019First statedAnnual report
「The company's management philosophy is "Make customers happy and make employees happy."」
The company explicitly identifies both customer satisfaction and employee satisfaction as its management philosophy.