Management approach that regards customer satisfaction as a source of profit
First written in FY2019. 14 of 16 entries say "Restated". Latest entry: FY2026.
1 other company's latest entry also says "Restated".
- FY2026RestatedAnnual report
「We will continue working to improve our instruction services so that our customers will be even more satisfied.」
We have reaffirmed our commitment to prioritising customer satisfaction and continuously improving our instruction services. - 2026-05-29RestatedGeneral Meetings of Shareholders
「顧客ニーズが多様化・高度化する中、市場動向を的確に把握し、迅速にサービスへ反映させる体制が重要となっております。」
顧客ニーズを把握しサービス改善につなげる姿勢を再確認している。 - FY2025-H1AdvancedAnnual report
「However, the number of members of extracurricular clubs has continued to show sluggish growth. The Company will conduct surveys to identify needs and review the programs and events sought by members, while working to operate the clubs in a way that provides greater customer satisfaction.」
In addition to our approach of treating customer satisfaction as the source of profit, we have added initiatives to assess customer needs through surveys and review programmes and events. - FY2024-Q1RestatedAnnual report
「In this environment, the Company has worked to improve its instruction services so that they better satisfy customers, and has strengthened its in-house training system.」
We continue to prioritise customer satisfaction, improve our instruction services and strengthen our in-house training system. - FY2023-Q2RestatedAnnual report
「We will continue to listen to our customers and work to improve our instruction services so that they are more satisfying.」
We have reaffirmed our management approach of incorporating customer feedback into service improvements. - FY2023-Q1RestatedAnnual report
「We will continue to listen to our customers and work to improve our instruction services so that they are more satisfying.」
We have reaffirmed our commitment to prioritising customer satisfaction and using customer feedback to improve our instruction services. - FY2022RestatedAnnual report
「The company regards higher customer satisfaction as a source of profit and will continue working to maximize revenue, minimize expenses and maximize customer satisfaction.」
We have reaffirmed our management approach of treating improved customer satisfaction as the source of profit, while aiming to maximise sales and minimise expenses. - FY2022-Q3RestatedAnnual report
「We will continue to listen to our customers and work to improve our instruction services.」
We have reaffirmed our management approach of prioritising customer satisfaction and continuously improving our instruction services. - FY2022-Q2RestatedAnnual report
「We will continue to listen to our customers and work to improve our instruction services.」
We have reaffirmed our commitment to prioritising customer satisfaction and linking improved instruction services to profits and the customer base. - FY2022-Q1RestatedAnnual report
「The company will continue working to become a company in which "making customers happy" serves as a source of revenue and profit.」
We have reaffirmed our longstanding management approach of treating customer satisfaction as the source of revenue and profit, together with the service improvements made during the quarter. - FY2021RestatedAnnual report
「The company regards higher customer satisfaction as a source of profit and will continue working to maximize revenue, minimize expenses and maximize customer satisfaction.」
We have reaffirmed our management approach of treating improved customer satisfaction as the source of revenue and profit. - FY2020RestatedAnnual report
「The company regards higher customer satisfaction as a source of profit and will continue working to maximize revenue, minimize expenses and maximize customer satisfaction.」
We have reaffirmed our management approach of treating improved customer satisfaction as the source of revenue and profit. - FY2020-Q3RestatedAnnual report
「Going forward, we will continue working to become a company in which making people happy in early childhood education serves as a source of revenue and profit.」
We have reaffirmed our approach of treating making people happy as the source of revenue and profit in connection with increasing the number of extracurricular members and supporting the development of kindergartens. - FY2020-Q2RestatedAnnual report
「During the cumulative second quarter, the company returned to its founding principle of "making people happy" and worked to become a company in which making people happy serves as a source of revenue and profit.」
We have reaffirmed our management approach of treating making people happy as the source of revenue and profit. - FY2020-Q1RestatedAnnual report
「We believe that bringing joy to people and creating as many fans as possible will lead to higher revenue and profit, and we have worked to secure contracts with new kindergartens and acquire new members.」
We have reaffirmed our approach of treating making people happy and increasing the number of fans as the source of revenue and profit through initiatives during the quarter to secure new kindergarten contracts and acquire new members. - FY2019First statedAnnual report
「The company regards higher customer satisfaction as a source of profit and will continue working to maximize revenue, minimize expenses and maximize customer satisfaction.」
We have positioned improved customer satisfaction as the source of profit and presented this, together with maximising sales and minimising expenses, as an ongoing management approach.