Improving Customer Satisfaction Through a 24/7/365 Contact Center
First written in FY2016. 8 of 10 entries say "Restated". Latest entry: FY2026.
4 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「With regard to stability, the company has established and assigned qualified personnel and others at its 24-hour marketing center to enable prompt and appropriate responses to urgent customer inquiries.」
The company continues to identify the provision of stable customer infrastructure through a 24-hour marketing center and qualified personnel as a source of corporate value. - FY2024-Q3RestatedAnnual report
「In the information and communications business, we are leveraging our strength in providing 24/365 support to pursue new businesses such as network systems, cloud PBX and multi-gateways, while increasing maintenance and usage fees and seeking to improve profitability.」
The company continues to pursue a policy of leveraging 24/365 support as a strength of its information and communications business, developing new businesses, increasing maintenance and usage fees, and improving profitability. - FY2024-Q2RestatedAnnual report
「In the information and communications business, we are leveraging our strength in providing 24/365 support to pursue new businesses such as network systems, cloud PBX and multi-gateways, while increasing maintenance and usage fees and seeking to improve profitability.」
The company continues to pursue a policy of using 24/365 support as a strength, developing new businesses, increasing maintenance and usage fees, and improving profitability. - FY2024-Q1RestatedAnnual report
「In the Information and Communications Business, the company is leveraging its strength in providing 24-hour, 365-day support to increase new businesses such as network systems, cloud PBX and the Multi-Gateway, as well as maintenance and usage fees, with the aim of increasing revenue and improving profitability.」
The company continues to pursue a policy of leveraging 24/365 support as a strength, developing new businesses and increasing maintenance and usage fees. - FY2023-Q3RestatedAnnual report
「In the Information and Communications Business, the company is leveraging its strength in providing 24-hour, 365-day support to increase new businesses such as network systems, cloud PBX and the Multi-Gateway, as well as maintenance and usage fees, with the aim of increasing revenue and improving profitability.」
The company continues to pursue a policy of leveraging 24/365 support as a strength of its information and communications business. - FY2022ReframedAnnual report
「③ Regarding stability, the company has established and staffed a 24-hour marketing center to respond to urgent customer inquiries, as well as qualified personnel capable of providing prompt and appropriate responses.」
The company describes the 24-hour marketing center, rather than the previously used term “contact center,” as a mechanism supporting the stability of customer infrastructure. - FY2021RestatedAnnual report
「Regarding continuity, the company has established an environment for providing maintenance services and responding to system failures. ③ Regarding stability, it has established and staffed a 24-hour contact center to respond to urgent customer inquiries, as well as qualified personnel capable of providing prompt and appropriate responses.」
The company has reaffirmed maintenance services and its 24-hour contact center as mechanisms supporting the continuity and stability of customer infrastructure. - FY2018RestatedAnnual report
「For its existing communications and information businesses, the company seeks to strengthen maintenance services, a stable-revenue segment, and expand business revenue from cloud usage fees, contact center usage fees and other sources.」
Although there is little specific operational disclosure on improving customer satisfaction through conventional 24-hour, 365-day support, the company continues to target maintenance services and its contact center for revenue growth. - FY2017RestatedAnnual report
「To enable customers to use its systems with confidence, the company operates a contact center providing 24-hour, 365-day support. Drawing on its experience, the center provides outsourced asset management services and recommends solutions to potential future issues, with the aim of further improving service quality and enhancing customer satisfaction.」
The company continues to improve customer satisfaction through 24-hour, 365-day support, outsourced asset management and proposals addressing customer issues. - FY2016First statedAnnual report
「To enable customers to use its systems with confidence, the company operates a contact center providing 24-hour, 365-day support. Drawing on its experience, the center provides outsourced asset management services and recommends solutions to potential future issues, with the aim of further improving service quality and enhancing customer satisfaction.」
The company aims to improve the quality of its maintenance services through 24-hour, 365-day support, outsourced asset management and proposals addressing customer issues.