Achieving the Ultimate Level of Customer Trust and One-Stop Solutions
First written in FY2016. 2 of 7 entries say "Advanced", first in FY2017-Q2. Latest entry: FY2026.
The whole theme swung hardest in 2021: 1 of 10 companies on the "Worse" side.
10 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「Positioning "Kaiteki" as the integrated value proposition, we provide a seamless offering from planning and proposals through construction, maintenance, management, and renovation, contributing to higher asset value for customers.」
One-stop solutions were incorporated into the Phase III target state as an integrated service structure spanning planning and proposals, construction, maintenance and management, and renovation. - FY2025RaisedAnnual report
「②Expanding the one-stop construction structure and providing sustainable services」
The one-stop solution policy was strengthened from a general focus on expansion to explicitly include expanding the one-stop construction structure and providing sustainable services. - FY2018RestatedAnnual report
「Promoting and diversifying one-stop solutions centered on air-conditioning engineering capabilities, and expanding business domains including growth areas and overseas markets」
The Group continues to pursue one-stop solutions centered on air conditioning and to expand across a broad range of business domains. - FY2017ReframedAnnual report
「1) Developing and advancing growth strategies to improve customer loyalty ・To enhance our contribution to customers, expanding our strengths-based vertical one-stop solutions and broadening horizontal one-stop solutions through collaboration with Group companies and across the full range of environmental solutions, including electrical and disaster-prevention services」
The focus shifted from improving customer confidence to improving customer loyalty, with the policy expanded to include horizontal one-stop solutions in addition to vertical one-stop solutions. - FY2017-Q3RestatedAnnual report
「Our Group is a comprehensive engineering company that provides one-stop services covering a broad range of facilities, centered on air conditioning and including electrical, plumbing and sanitation, automatic instrumentation, and disaster prevention systems.」
The policy of providing one-stop services across a broad range of facilities, centered on air conditioning, was reaffirmed in the explanation of the business combination with Nippō Kōgyō. - FY2017-Q2AdvancedAnnual report
「Our Group is a comprehensive engineering company that provides one-stop services covering a broad range of facilities, centered on air conditioning and including electrical, plumbing and sanitation, automatic instrumentation, and disaster prevention systems. We acquired the shares of Nippō Kōgyō Co., Ltd. because the combination would enable us to offer new services by leveraging the strengths of both companies and because significant synergies were expected from sharing their technical capabilities.」
The acquisition of all shares of Nippō Kōgyō was presented as a move to establish one-stop capabilities across a broad range of facilities and to realize synergies through the sharing of technical expertise. - FY2016First statedAnnual report
「1) Achieving the ultimate level of customer trust • Promoting a one-stop solution framework • Promoting a global strategy centered on Asia • Boldly reallocating resources to priority areas」
The plan seeks to improve customer trust through one-stop solutions, global expansion centered on Asia, and resource allocation.