Leakage of Personal Information, Including Customer Information
First written in FY2017. 1 of 2 entries say "Mitigated", first in FY2022. Latest entry: FY2022.
The whole theme swung hardest in 2026: 13 of 71 companies on the "Worse" side.
19 other companies' latest entry also says "Mitigated".
- FY2022MitigatedAnnual report
「Regarding the management of customer information, the Group has designated a person responsible for handling personal information in each organization under its Customer Information Protection Policy and established a system for implementing and thoroughly communicating security measures. It also continues to provide e-learning on the handling of personal information to all employees, raising awareness of each employee's role and responsibilities regarding personal information protection.」
The Group is strengthening its response to the risk of personal information leakage by appointing persons responsible for handling personal information and providing e-learning to all employees. - FY2017First statedAnnual report
「Given the nature of its business, the Group handles large volumes of customer and other personal information and conducts its business while giving particular attention to protecting personal information and implementing countermeasures. However, any leakage of personal information could significantly damage its credibility and affect the Group's performance.」
The disclosure describes the possibility that handling large volumes of customer information could result in personal information leakage and damage to the Group's credibility.