Emphasis on Quality Control, Customer Satisfaction, and After-Sales Service
First written in FY2020. 1 of 2 entries say "Advanced", first in FY2026-H1. Latest entry: FY2026-H1.
0 other companies' latest entry also says "Advanced".
- FY2026-H1AdvancedAnnual report
「For detached housing, the launch of operations by 積水ハウスサポートプラス株式会社, which handles the Group’s after-sales service business, during the current fiscal year further deepened collaboration within the Group and strengthened communication with owners.」
The company states that the new company responsible for after-sales service began operations during the current fiscal year, leading to stronger collaboration within the Group and communication with owners. - FY2020First statedAnnual report
「The company will continue working to improve customer satisfaction (CS) thoroughly and enhance after-sales service under strict quality control. Given that housing is a product with an exceptionally long service life, the company believes that building firm trust through the steady accumulation of these everyday efforts is the foundation of, and an essential element for, sustained growth.」
Based on the long-term use of housing, the company identifies quality control, customer satisfaction, after-sales service and trust-building as the foundations of growth.