Improving Care Facility Occupancy Rates Through Customer Satisfaction and Sales Strategy
First written in FY2017. 1 of 6 entries say "Advanced", first in FY2020. Latest entry: FY2026.
1 other company's latest entry also says "Other".
- FY2026Concurrent ICT investment and earnings decline in the nursing care businessAnnual report
「In the nursing care business, revenue increased 2.3% year on year to ¥6,257 million as a result of the higher occupancy rate, but operating profit decreased 18.0% year on year to ¥255 million due to investments in ICT and productivity improvement.」
Revenue increased as a result of the higher occupancy rate, while operating profit decreased 18.0% due to investments in ICT and productivity improvement. - FY2024RestatedAnnual report
「We will work to provide the features of the fee-based homes for the elderly with nursing care that we operate: “reliable quality of nursing care,” “carefully tailored rehabilitation,” “a reassuring medical care system” and “a thoughtfully designed living environment.”」
The company continues to identify the provision of quality nursing care, rehabilitation, a medical care system and a living environment as differentiating features of its nursing care facilities. - FY2023Specifying differentiating features of nursing care facilitiesAnnual report
「We recognize that addressing labor shortages accompanying the expansion of demand for nursing care services is an important issue. We will improve the workplace environment by strengthening hiring of new graduates and improving employee compensation, while working to provide the features of the fee-based homes for the elderly with nursing care that we operate: “reliable quality of nursing care,” “carefully tailored rehabilitation,” “a reassuring medical care system” and “a thoughtfully designed living environment.”」
In addition to maintaining high occupancy rates and operating rehabilitation-focused homes, the company specifies the facilities’ differentiating features: quality of nursing care, rehabilitation, the medical care system and the living environment. - FY2022Additional differentiation measuresAnnual report
「We will promote measures to minimize risk by maintaining high facility occupancy rates through clearly defining differentiating features, such as rehabilitation-focused homes, and by improving the proportion of care staff holding certified care worker qualifications, thereby increasing earnings through the acquisition of various additional reimbursement items.」
To maintain high occupancy rates at nursing care facilities, the company clearly identifies rehabilitation-focused homes and other differentiating features. - FY2020AdvancedAnnual report
「Efforts to improve the quality of nursing care services across all facilities resulted in stable utilization rates and higher revenue and profit.」
The company states that improving the level of nursing care services stabilized occupancy rates across all facilities and led to higher revenue and earnings in the nursing care business. - FY2017First statedAnnual report
「In the nursing care division, in addition to securing a stable workforce of care staff, we will seek to improve occupancy rates, which have declined amid intensifying competition with other companies in the industry, by maintaining high customer satisfaction and strengthening our sales strategy, thereby working to provide stable facility operations.」
To address the decline in occupancy rates resulting from intensifying competition, the company identifies maintaining customer satisfaction and strengthening its sales strategy as specific measures.