Service quality risk arising from software defects and bugs
First written in FY2024. 1 of 2 entries say "Restated". Latest entry: FY2025.
The whole theme swung hardest in 2026: 3 of 14 companies on the "Worse" side.
14 other companies' latest entry also says "Restated".
- FY2025RestatedAnnual report
「The Company responds by promptly providing software update and correction programs. Although deficiencies in a customer's fraud-detection verification system are primarily the customer's responsibility and the Company's responsibility is limited, if such a bug prevents the service from being provided, takes an extremely long time to resolve or cannot be resolved, it could reduce service revenue and undermine trust in the Company.」
The Company continues quality checks and update measures for software bugs while recognizing the risk of service interruption and loss of trust. - FY2024First statedAnnual report
「If such a bug prevents the service from being provided, takes an extremely long time to resolve or cannot be resolved, it could not only reduce service revenue but also undermine trust in the Company, affecting its business expansion, operating results and financial condition.」
States that software bugs could cause service outages, prolonged resolution, lower revenue or loss of trust.