Thinca (149A) · FactRestated
Eliminating reliance on individual employees for customer service and communication errors
First written in FY2023. 1 of 2 entries say "Restated". Latest entry: FY2025.
2entries
3years
0from disclosures
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Same theme, other companies
Communication errors caused by person-dependent customer support and inadequate recording and information sharingA theme 1 companies write about · 1 as a headwind · 0 as a tailwind
No other company in this theme has enough history to compare yet.
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- FY2025RestatedAnnual report
「In particular, customer communications centered on telephone calls are not recorded, or, even when recorded, are insufficiently linked to customer information, while customer service depends on the skills of individual staff and becomes person-dependent.」
Continues to identify unrecorded customer interactions, insufficient linkage with customer information and dependence on individual staff skills as business challenges. - FY2023First statedAnnual report
「Customer service becomes dependent on the communication skills of telephone operators and other personnel, making it impossible for the company to provide consistent customer service.」
Recognizes unrecorded conversations and insufficient linkage with customer information as challenges in customer service at small and medium-sized companies and others.