Hatch Work (148A) · InitiativeAdvanced
Automating Customer Support and Business Workflows through Conversational AI and IT Technologies
First written in FY2023. 6 of 9 entries say "Advanced", first in 2026-03-06. Latest entry: 2026-05-14.
9entries
3years
7from disclosures
How it moved
Same theme, other companies
Improving Operational Productivity and Service Value through AI and Data UtilizationA theme 119 companies write about · 1 as a headwind · 127 as a tailwind
72 other companies' latest entry also says "Advanced".
Ridges = years it wrote progress, valleys = years it wrote worse. Most hopeful companies at the back. Drag to turn, scroll to zoom, right-drag to pan. On a phone, two fingers turn and pinch to zoom; one finger scrolls the page.
Showing 14 of the 119 companies compared. The sentences above are computed from all 119.Full recordFilings, disclosures and news, newest first
- FY2025AdvancedAnnual report
「In addition, by promoting the use of generative AI and AI agents, we are improving the efficiency of processes from lead generation through conversion into business opportunities, thereby increasing productivity in acquiring new contracts. In the fiscal year ending December 2026, we also plan to invest in strengthening sales capabilities and upgrading sales processes through the use of generative AI, AI agents and other technologies.」
The policy has evolved from automating customer support with conversational AI to applying generative AI and AI agents from lead generation through conversion into business opportunities. - FY2023First statedAnnual report
「We will improve customer satisfaction through branding activities and automation of customer support using conversational AI.」
The Company also cites on-the-job training, reviewing workflows, analyzing errors and incidents, and reducing work hours through automation as ways to improve efficiency.