Announced details
Customer inquiry support, customer service, and support for the implementation and use of monitoring services
Average response time shortened from the next business day to approximately 4 seconds. Approximately 80% of inquiries are answered within 3–5 seconds. Wisora's first-response coverage for inquiries received via LINE is approximately 90%.
Currently deployed across multiple LINE accounts. Cumulative number of uses and number of adopting companies: Not disclosed.
株式会社チカク is a customer that has implemented and uses SORACOM,INC.'s AI chatbot Wisora.
A company providing the “Chikaku” monitoring service. Its Representative Director is Kajiwara Kenji (梶原 健司). Location, capital and year of establishment: Not disclosed.
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | Wisora, Wisora Pro Plan, “Chikaku” monitoring service, Lステップ |
| Counterparty | 株式会社チカク |
| Counterparty overview | A company providing the “Chikaku” monitoring service. Its Representative Director is Kajiwara Kenji (梶原 健司). Location, capital and year of establishment: Not disclosed. |
| Relationship with the Company | 株式会社チカク is a customer that has implemented and uses SORACOM,INC.'s AI chatbot Wisora. |
| Applicable area | Customer inquiry support, customer service, and support for the implementation and use of monitoring services |
| Quantitative Effects | Average response time shortened from the next business day to approximately 4 seconds. Approximately 80% of inquiries are answered within 3–5 seconds. Wisora's first-response coverage for inquiries received via LINE is approximately 90%. |
| Usage history | Currently deployed across multiple LINE accounts. Cumulative number of uses and number of adopting companies: Not disclosed. |
Items this document does not state (11)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.株式会社チカク implemented the AI chatbot to respond to customer concerns and inquiries without delay, including outside business hours, and to improve support quality with a limited number of staff.