Announced details
Internal inquiry response, sales support, customer-facing operations and use of internal knowledge
Monthly internal inquiries decreased by approximately 70% six months after implementation
A SORACOM group company. 株式会社ミソラコネクト introduced Wisora, which is provided by SORACOM.
Head office: Bunkyo-ku, Tokyo; Representative Director and President: Morita Nobutatsu (森田暢達). A telecommunications services company providing high-capacity communications for businesses, low-capacity communications for IoT/M2M applications, prepaid services and support for MVNO operations. As a full MVNO, it provides the “M-Air” mobile communications service.
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | Wisora (ウィソラ) |
| Counterparty | 株式会社ミソラコネクト |
| Counterparty overview | Head office: Bunkyo-ku, Tokyo; Representative Director and President: Morita Nobutatsu (森田暢達). A telecommunications services company providing high-capacity communications for businesses, low-capacity communications for IoT/M2M applications, prepaid services and support for MVNO operations. As a full MVNO, it provides the “M-Air” mobile communications service. |
| Relationship with the Company | A SORACOM group company. 株式会社ミソラコネクト introduced Wisora, which is provided by SORACOM. |
| Applicable area | Internal inquiry response, sales support, customer-facing operations and use of internal knowledge |
| Quantitative Effects | Monthly internal inquiries decreased by approximately 70% six months after implementation |
Items this document does not state (12)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The company created an environment where employees could easily submit inquiries through Slack and trained Wisora on internal documents, including operating manuals and system specifications.