Customer Cancellations Above Expectations
First written in FY2023. 2 of 5 entries say "Restated". Latest entry: 2026-08-20.
11 other companies' latest entry also says "Mitigated".
- FY2025RestatedAnnual report
「To retain existing customers, we seek to maintain and improve retention rates through feature development and enhanced support. Our budgets and management plans assume a retention rate based on a certain cancellation rate derived from actual results, but」
The group continues to recognize the importance of retaining existing customers in its stock-based revenue model, its policy of maintaining and improving retention through development and support, and the risk of cancellations above expectations. - FY2024RestatedAnnual report
「To retain existing customers, we seek to maintain and improve retention rates through feature development and enhanced support. Our budgets and management plans assume a retention rate based on a certain cancellation rate derived from actual results, but」
The group seeks to maintain and improve retention through feature development and enhanced support, while continuing to recognize the risk of cancellations above expectations. - FY2023First statedAnnual report
「To retain existing customers, we seek to maintain and improve retention rates through feature development and enhanced support.」
Retention of existing customers is important to the stock-based revenue model, and cancellations above expectations due to lower satisfaction with service appeal, additional functions or support are identified as a risk.